Shipping and Returns
Shipping
Roekate has a flat delivery charge of £4.50 on all orders.
Our aim is to ship all orders, where possible, within 48 hours of purchase. We ship all of our orders with Royal Mail Second Class Tracked Service.
Should you need faster delivery please email olivia@roekate.co.uk and we will do our best to help.
Please note we currently only ship to the UK, but if you would like to ship to Europe, USA or the Rest of the World please email olivia@roekate.co.uk and we will do our best to assist you.
When your order is shipped, we will send you a confirmation email, which will include your tracking number. You can track and trace your order using the link provided. Order status may take up to 1 hour to update after the order has been placed.
As a customer, you are fully responsible for entering the correct shipping and billing addresses. If you have entered any incorrect information please contact us immediately either by our form or by emailing olivia@roekate.co.uk. We will assist where we can but can only change an address if the order has not already been shipped.
Please note your order may be delayed if there are any scheduled strikes around the time of placing your order. We will do our best to get all orders shipped as soon as possible. For more information please visit: https://www.royalmail.com/latest-news
Returns
Roekate operates a 14 day returns policy.
All items returned must be in new, saleable condition (without any marks or signs or wear) with all tags attached and intact. Otherwise, the return will not be accepted and no refund will be issued.
To process a return please complete our returns form here
Please note that only returns processed through this form will be accepted.
Customers are responsible for the cost of returning your order back to us. We cannot be held responsible for your items and as such we suggest using Royal Mail 2nd Class Tracked or any tracked services.
Once received, returns will be processed within 5 working days and will be refunded via the original payment method, minus the original shipping costs.